OUR STORY

Shipping Information:

We ship most orders via UPS, Fedex and USPS unless other arrangements have been made prior to sale. We also offer free local delivery! We are in Novato, CA. If you are also in Novato, choose "free local delivery" at check out and we will be more than happy to deliver your order for free! Free local delivery does not apply to some of our larger items that may be shipped directly from the designer. For questions about our free delivery service contact Lisa:

lisa@klydestreetboutique.com

Some items are shipped directly from the manufacturer. Occasionally, these orders may arrive in separate boxes on different days.

Many of our items are processed by the next business day, but some items may take 5 to 7 days to process. Some custom orders may take 1 to 2 weeks to be shipped because they are handmade to order with fine details and embellishments. Be sure to add ground shipping time for your area. Usually one (1) to three (3) days. Ups and Fedex may take 5 to 10 days to ship after processing. You can track your shipment with the tracking number given to you when your package is shipped.

If one or more of your items are on backorder, we will ship all available items immediately and then ship the backordered items later at no additional cost. If any item is backordered, you will be contacted via e-mail in 24 hours or sooner.

Refund, Returns and Cancellation Policies:

Klyde Street Boutique strives to make every order complete and accurate. It is checked and signed off before delivery. If any product arrives damaged, you are entitled to return it for inspection and proper credit.

Once an order is processed it can no longer be cancelled.

A Return Authorization Number is required for any and all returns. Please email your return authorization request to: returns@klydestreetboutique.com You will receive your return instructions and authorization number.

You may also contact Lisa for return help: lisa@klydestreetboutique.com

All returns must be returned unused and in original condition and packaging in order to receive full credit. Custom orders may not be returned

In the event the damage was caused by shipping handler, a claim will have to be filed. Once approved, a replacement will be sent immediately!

PLease Note: Up to 25% Restock fee may apply on some returns.